Shipping & Delivery
We know that, wherever you may be in
the world, tomorrow will be a glorious day to play in the dirt. And
you're going to want your new garden tools, seed, plants and gear.
That's why we provide options.
Domestically, we ship all packages via
UPS. Our most inexpensive option is UPS ground, which generally leaves
our store within 2 business days of purchase and takes 5-7 days to
arrive at your doorstep.
We also offer UPS 3 day, 2nd day, and
Next Day Shipping, which we will ship within 24 hours of purchase on
business days. Please refer to product pages for shipping estimates.
Promotional 'Free Shipping' offers will ship via the least expensive
option available, at our discretion.
Our website provides shipping
estimates for your convenience, however, on large heavy items we do
reserve the right to alter shipping charges if necessary. If this is the
case, we'll contact you right away before making any changes.
Returns & Replacements
If for any reason you are unsatisfied
with your order, we’ll gladly take it back for a full refund or ship you
an exchange at no charge, provided it’s still in new condition.
If we’ve somehow shipped you the wrong
product, please send us an email, or give us a call before returning as
we’d be happy to pay the return shipping fee.
To return an item to us, please take the following steps:
Of course, you can return any online
item directly to our Prescott garden center location.
If you need to make your return via
shipping:
Fill out the return/exchange form
included with your package. Be sure to include your order # and reason
for return.
If you’d like an exchange, we
recommend that you purchase it off the website immediately to ensure
availability.
We will credit you back your payment
the moment we receive your return or your UPS tracking number.
Package the item, including all
original tags and your return/exchange form.
Ship your package to our Prescott location:
Watters Garden Center
Attn: Online Sales
1815 W. Iron Springs Road,
Prescott, AZ 86305
That’s it! We’ll get your exchange
or credit to you as soon as we receive confirmation of your shipment.
Payment, Pricing & Promotions
We accept Visa, Mastercard, American
Express, Discover, and PayPal. Unfortunately we cannot accept mailed-in
checks or cash, although you are welcome to pick up and pay for your
gear at our Prescott location.
We do our
best to keep our inventory and prices current, but cannot guarantee
prices or availability. If for any reason we must change or are unable
to fulfill your order, we will contact you immediately prior to making
any changes.
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